MietOn Bike Sharing
mieton-bike-sharing-fahrradverleih

Imprint & Privacy Policy


Information in accordance with § 5 TMG:

MietOn GmbH
Königsbrücker Str. 6
01099 Dresden

Email: info (@) mieton.de
Phone Bike-Sharing Support: +49 351 82874090
Phone Office: +49 351 79699037

Authorized representative managing directors: Dirk Fischer & Daniel Fartak

Register court: Local court Dresden
Registration number: HRB 39915
VAT ID No.: DE330371275

References for the pictures and graphics used:

Pixelio
Fotolia
Pixabay

Source: Imprint generator from http://www.e-recht24.de/

Disclaimer of liability:

Liability for contents

We have taken the greatest care with the creation of these pages. However, we cannot assume any liability for the correctness, completeness and validity of the contents. As a service provider, we are responsible for our own content on these pages, according to § 7 para.1 TMG (German Telemedia Act) and general legislation. According to §§ 8 to 10 TMG, we are not obliged to monitor transmitted or stored external information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information according to general legislation remain unaffected. However, liability in this respect only applies from the time when there is knowledge of a concrete infringement. If we become aware of any such infringements, we will remove such content immediately.

Liability for links

Our pages contain links to external websites of third parties, over whose contents we have no influence. Therefore we cannot assume any liability for these external contents. The respective provider or operator of the sites is always responsible for the contents of the linked sites. The linked pages have been checked for possible legal violations at the time of linking. Illegal contents were not identifiable at the time of linking. However, permanent monitoring of the contents of the linked pages is not reasonable without concrete evidence of a violation of the law. If we become aware of any infringements, we will remove such links immediately.

Copyright

The contents of these pages, created by the operators of the site, are subject to German copyright law. The reproduction, editing, distribution and any kind of use outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of these pages are only permitted for private, non-commercial use. Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is marked as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. If we become aware of any infringements, we will remove such contents immediately.

1. data protection at a glance

General notes

The following notes provide a simple overview of what happens to your personal data when you visit our website. Personal data includes all data by which you can be personally identified. For detailed information on the subject of data protection, please refer to our data protection declaration listed below this text.

Data collection on our website

Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator. You can find his contact details in the imprint section of this website.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This may be data that you enter in a contact form, for example.

In addition, data is automatically collected by our IT systems when you visit the website. This is mainly technical data (e.g. Internet browser, operating system or time of the page call). This data is collected automatically as soon as you use our website.

What do we use your data for?

Part of the data is collected to ensure that the website is provided without errors. Other data can be used to analyse your user behaviour.

What rights do you have regarding your data?

You have the right to receive information free of charge at any time about the origin, recipient and purpose of your stored personal data. You also have the right to demand the correction, blocking or deletion of this data. For this purpose, as well as for further questions regarding data protection, you can contact us at any time at the address given in the imprint section. Furthermore, you have the right to complain to the responsible supervisory authority.

Analysis tools and third-party tools

When you visit our website, your surfing behaviour can be statistically evaluated. This is mainly done with cookies and with so-called analysis programs. The analysis of your surfing behaviour is usually anonymous; the surfing behaviour cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. You will find detailed information on this in the following data protection declaration.

You have the right at any time to object to this analysis. Information about how to lodge an objection is included in the data protection declaration.

2. general notes and mandatory information

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and according to the legal data protection regulations as well as this privacy policy.

When you use this website, various personal data is collected. Personal data is data with which you can be personally identified. This privacy policy explains which data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g. communication by e-mail) can have security gaps. The complete protection of data against access by third parties is not possible.

Note on the responsible authority

The person responsible for data processing on this website is

MietOn GmbH
Königsbrücker Str. 6
01099 Dresden

Phone Bike-Sharing Support: +49 351 82874090
Phone Office: +49 351 79699037
e-mail: info@mieton.de

The responsible body is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke a previously given consent at any time. For this purpose an informal notification by e-mail to us is sufficient. The legality of the data processing carried out up to the time of revocation remains unaffected by the revocation.

Right of complaint to the responsible supervisory authority

In the event of violations of data protection law, the person concerned has a right of appeal to the competent supervisory authority. The competent supervisory authority for data protection issues is the State Data Protection Commissioner of the federal state in which our company is based. A list of the data protection officers and their contact details can be found in the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data transferability

You have the right to have data which we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible party, this will only take place to the extent that it is technically feasible.

SSL or TLS Encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

If the SSL or TLS encryption is activated, the data that you transmit to us cannot be read by third parties.

Information, blocking, deletion

Within the framework of the applicable legal provisions, you have the right to obtain information free of charge at any time about your stored personal data, its origin and recipients and the purpose of the data processing and, if applicable, a right to correct, block or delete this data. For this purpose, as well as for further questions regarding personal data, you can contact us at any time at the address given in the imprint section.

Objection to advertising mails

The use of contact data published within the scope of the imprint obligation, for the transmission of not expressly requested advertising and information material is hereby refuted. The operators of the website expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as spam e-mails.

3. data collection on our website

Cookies

The Internet pages partly use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted at the end of your visit. Other cookies remain stored on your end device until you delete them. These cookies enable us to recognize your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If you deactivate cookies, the functionality of this website may be limited.

The following links will inform you about this possibility for the most frequently used browsers:

Cookies, which are required for the electronic communication process or for the provision of certain functions you have requested (e.g. shopping basket function), are stored on the basis of Art. 6 Para. 1 lit. f DSGVO. The website operators have a legitimate interest in the storage of cookies for the technically error-free and optimised provision of their services. Insofar as other cookies (e.g. cookies for analysing your surfing behaviour) are stored, these are treated separately in this data protection declaration.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

This data is not merged with other data sources.

The basis for data processing is Art. 6 para. 1 lit. f DSGVO, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

Contact form

If you send us enquiries via the contact form, your details from the enquiry form, including the contact data you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent.

The processing of the data entered into the contact form is therefore exclusively based on your consent (Art. 6 para. 1 lit. a DSGVO). You can revoke this consent at any time. For this purpose, an informal notification by means of an e-mail to us is sufficient. The legality of the data processing procedures carried out up to the time of revocation remains unaffected by the revocation.

The data entered by you into the contact form will remain with us until you request us to delete it, revoke your consent for storage or the purpose for which the data was stored ceases to apply (e.g. after your request has been processed). Mandatory legal provisions – in particular retention periods – remain unaffected.

4. analysis tools and advertising

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies”. These are text files which are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.

The storage of Google Analytics cookies is based on Art. 6 para. 1 lit. f DSGVO. The website operators have a legitimate interest in the analysis of user behaviour in order to optimise both their website and their advertising.

IP anonymization

We have activated the IP anonymization function on this website. As a result, your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before it is transmitted to the USA. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide further services to the website operator in connection with the use of the website and the Internet. The IP address transmitted by your browser within the scope of Google Analytics is not merged with other Google data.

Browser Plugin

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Objection to data collection

You can prevent Google Analytics from collecting your data by clicking on the following link An opt-out cookie will be set to prevent the collection of your information on future visits to this site: Disable Google Analytics

Contract data processing

We have concluded a contract with Google for commissioned data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

5. plugins and tools

Google Maps

This website uses Google Maps to display interactive maps and to provide directions. Google Maps is a map service of Google Inc, 1600 Amphitheatre Parkway, Mountain View, California 94043, USA.

Through the use of Google Maps, information about the use of this website, including your IP address and the (start) address entered in the route planner function, can be transmitted to Google in the USA. When you call up a website of our Internet presence that contains Google Maps, your browser establishes a direct connection with the Google servers.

The map content is transmitted by Google directly to your browser and integrated by it into the website. Therefore we have no influence on the extent of the data collected by Google in this way. The terms of use of Google Maps can be found under “Terms of use of Google Maps“.

OpenStreetMap

We use the map service of OpenStreetMap (OSM). Provider is the Open-Street-Map Foundation (OSMF), 132 Maney Hill Road, Sutton Coldfield, West Midlands, B72 1JU, United Kingdom.

When you visit a website that includes OpenStreetMap, your IP address and other information about your behaviour on that site will be forwarded to OSMF. OpenStreetMap may store cookies in your browser for this purpose. These are text files that are stored on your computer and enable an analysis of your use of the website. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Furthermore, your location can be recorded if you have allowed this in your device settings – e.g. on your mobile phone. The provider of this site has no influence on this data transmission. For details, please refer to the OpenStreetMap privacy policy at the following link: https://wiki.openstreetmap.org/wiki/Privacy_Policy.

OpenStreetMap is used in the interest of an appealing presentation of our online services and to make it easy to find the locations we have indicated on the website. This represents a legitimate interest in the sense of Art. 6 para. 1 lit. f DSGVO.

YouTube

Our website uses plugins from the Google operated YouTube page. The site is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

When you visit one of our sites equipped with a YouTube plugin, a connection to the servers of YouTube is established. This tells the YouTube server which of our pages you have visited.

If you are logged in to your YouTube account, you allow YouTube to associate your surfing habits directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used in the interest of an attractive presentation of our online offers. This represents a legitimate interest in the sense of Art. 6 para. 1 lit. f DSGVO.

Further information on the handling of user data can be found in the YouTube privacy policy at: https://policies.google.com/privacy?hl=en.

Google Web Fonts

This page uses so-called web fonts, which are provided by Google, for the uniform display of fonts. When you call up a page, your browser loads the required web fonts into its browser cache to display text and fonts correctly.

To do this, the browser you are using must connect to Google’s servers. This enables Google to know that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and attractive presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.

If your browser does not support Web Fonts, a standard font will be used by your computer.

Further information on Google Web Fonts can be found at https://developers.google.com/fonts/faq and in the Google privacy policy: https://www.google.com/policies/privacy/.

Privacy policy for the use of ajax.googleapis.com/ jQuery

On this site we use Ajax and jQuery technologies, which allows us to optimize the loading speed. In this respect, program libraries are called up by Google servers. The CDN (Content delivery network) of Google is used. If you have previously used jQuery on another page of the Google CDN, your browser will fall back on the cached copy. If this is not the case, it requires a download, whereby data from your browser is sent to Google! (“Google”). Your data will be transferred to the USA. You can find more details on the pages of the providers.

I. Data Protection Statement

We take the protection of your personal data very seriously and treat it confidentially and in accordance with the statutory data protection regulations and this Data Protection Statement. This Data Protection Statement applies to our cellular iPhone and Android apps (hereinafter “APP”). It explains the nature, purpose and scope of data collection during APP use. We point out that data transmission over the Internet be exposed to security gaps. A complete protection of the data from access by third parties is not possible.

Controller (responsible entity)

The controller (responsible entity) for data processing within the framework of this APP is:

MietOn GmbH
Königsbrücker Str. 6
01099 Dresden
E-Mail: info@mieton.de

Website: www.mieton.de
Phone Bike-Sharing Support: +49 351 82874090
Phone Office: +49 351 79699037

The “Controller (responsible entity)” is the entity that collects, processes or uses personal data
(e.g. names, e-mail addresses, etc.).

Data Protection Officer

You can reach our Data Protection Officer under:

MietOn GmbH
Königsbrücker Str. 6
01099 Dresden
E-Mail: info@mieton.de
Phone: 0351 82874090

General storage duration of personal data

Unless otherwise specified or specifically specified in this Data Protection Statement, personal data collected by this APP shall be stored until you request us to delete it, revoke your consent to storage or the purpose for the data storage is no longer applicable. Insofar as there is a statutory obligation to store or any other legally recognized reason for storing the data (e.g. legitimate interest), the personal data concerned shall not be deleted before the respective retention reason ceases to apply.

Legal basis for the storage of personal data

The processing of personal data is only permitted insofar as there is an effective legal basis for the processing of such data. Insofar as we process your data, this is done regularly on the basis of your consent pursuant to Art. 6 (1) lit. a GDPR (for example, insofar as your data is provided voluntarily in the registration form or within the framework of the contact form), for the purpose of fulfilling the contract in accordance with Article 6 (1) lit. b GDPR (e.g. when using in-app purchases or the use of other fee-based APP functions) or due to legitimate interests pursuant to Art. 6 (1) lit. f GDPR, which are always weighed taking your interests into consideration (for example in the context of advertising campaigns). The relevant legal bases may be specified in a separate provision within the framework of this Data Protection Statement.

Encryption

This APP uses encryption for security purposes and to protect the transmission of sensitive content, such as requests you send to us as an APP operator, or communication between APP users. This encryption prevents the data you submit from being read by unauthorized third parties.

Change of this Data Protection Statement

We reserve the right to change these Data Protection Provisions at any time in accordance with statutory requirements.

II. Your rights

The GDPR grants data subjects, whose personal data is processed by us specific rights, with regard to which we would like to inform you at this juncture:

Revocation of your consent to data processing

Many data processing operations are only possible with your consent. These shall be requested from you before the start of data processing. You can revoke this consent at any time. An informal message by e-mail to us is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

RIGHT OF OBJECTION AGAINST DATA COLLECTION IN PARTICULAR CASES AND AGAINST DIRECT ADVERTISING (ART. 21 GDPR)

INSOFAR AS DATA PROCESSING IS BASED ON ART. 6 (1) LIT. E OR F GDPR, YOU AS A DATA SUBJECT RESERVE THE RIGHT, AT ANY TIME, TO FILE AN OBJECTION, FOR REASONS ARISING OUT OF ITS SPECIAL SITUATION, AGANST THE PROCESSING OF YOUR PERSONAL DATA CONCERNED; THIS APPLIES ALSO TO A PROFILING BASED ON THESE PROVISIONS. PLEASE REFER TO THIS DATA PROTECTION STATEMENT FOR THE RELEVANT LEGAL BASIS PURSUNT TO WHICH A PROCESSING IS PERMITTED. INSOFAR AS YOU FILE AN OBJECTION, WE SHALL NO LONGER PROCESS THE AFFECTED PERSONAL DATA UNLESS WE CAN PROVIDE LEGITIMATE INTERESTS FOR PROCESSING, WHICH TAKE PRECEDENCE OVER YOUR INTERESTS, RIGHTS AND FREEDOMS OR INSOFAR AS THE PROCESSING SERVES THE ASSERTION, EXERCISE OR DEFENSE OF LEGAL CLAIMS.

INSOFAR AS YOUR PERSONAL DATA IS PROCESSED FOR THEPUPOSES OF THE EXERCISE OF DIRECT ADVERTISING, YOU RESERVE THE RIGHT TO FILE AN OBJECTION AGAINST THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH ADVERTISING; THIS ALSO APPLIES TO PROFILING, INSOFAR AS IT IS RELATED TO SUCH DIRECT ADVERTISING. INSOFAR AS YOU FILE AN OBJECTION, YOUR PERSONAL DATA SHALL THEN NO LONGER BE USED FOR THE PURPOSES OF DIRECT ADVERTISING.

Right of appeal to a supervisory authority

In the case of violations of the GDPR, the data subject is entitled to a right of appeal to a supervisory authority. The right of appeal is without prejudice to any other administrative or judicial remedies.
Information, deletion and rectification

As a data subject, you at any given time reserve the right to free information about your stored personal data, its origin and recipients and the purpose of the data processing, as well as a right to rectification or deletion of this data. For further information on personal data, please contact
us at any time under the address provided in the imprint.

Right to restriction of processing

As a data subject, you at any given time reserve the right to request the restriction of the processing of your personal data. You can contact us at any time under the address provided in the imprint. The right to restrict processing exists in the following cases:

• Insofar as you challenge the accuracy of your personal information stored with us, whereby we usually need time to verify this. For the duration of the audit, you as a data subject reserve the right to request the restriction of the processing of your personal data.
• Insofar as the processing of your personal data is unlawful, you as a data subject reserve the right to request the restriction of data processing instead of the deletion.
• Insofar as we no longer require your personal information, but you need it to exercise, defend or assert a claim, you as a data subject reserve the right to request that your personal information be restricted instead of deleting it.
• Insofar as you have filed an objection pursuant to Art. 21 (1) GDPR, a weighing-up of your and our interests must be carried out. As long as it is not clear whose interests prevail, you as a data subject reserve the right to demand the restriction of the processing of your personal data.

Insofar as you have restricted the processing of your personal data, this data – without prejudice to its storage – may only be used with your consent or for the purpose of asserting, exercising or defending legal claims or protecting the rights of another natural or legal person or for important public interests of the European Union or a Member State.

Right to data portability

You as a data subject reserve the right to have data that we automatically process on the basis of your consent or in fulfilment of a contract, to be transmitted to you personally or to a third party in a standard, machine-readable format. Insofar as you require the direct transmission of the data to another controller (responsible entity), this shall only be done to the extent technically feasible.

III. Access rights of the APP

To provide our services through the APP, we require the access rights listed below, which allow us to access specific functions of your device.

  • Location Data
  • Camera

Access to the device functions is required to ensure the functionality of the APP. The legal basis for this data processing is our legitimate interest within the meaning of Art. 6 (1) lit. f GDPR, your consent within the meaning of Art. 6 (1) lit. a GDPR or – insofar as a contract has been concluded – the fulfilment of our contractual obligations (Article 6 (1) (b) GDPR).

IV. Collection of personal data within the framework of APP use

General

When you use our APP, we collect the following personal information from you:

• First and Last Name
• E-Mail-address
• Phone Number

The specification of additional data is optional.

The processing of this personal data is necessary to ensure the functionality of the APP. The legal basis for this data processing is our legitimate interest within the meaning of Art. 6 (1) lit. f GDPR, your consent within the meaning of Art. 6 (1) lit. a GDPR or – insofar as a contract has been concluded – the fulfilment of our contractual obligations (Article 6 (1) (b) GDPR).

Inquiry within the APP, by e-mail, telephone or fax

Insofar as you contact us (e.g. via contact form within the app, by e-mail, telephone or fax), your request including all resulting personal data (e.g. name, request) shall be stored and processed by us for the purpose of processing your request. The processing of this data is based on Art. 6 (1) lit. b GDPR, insofar as your request relates to the fulfilment of a contract or is required for the implementation of pre-contractual measures. In all other cases the processing is based on your consent (Art. 6 (1) lit. a GDPR) and / or on our legitimate interests (Art. 6 (1) lit. f GDPR), since we have a legitimate interest in the effective processing of requests addressed to us. The data sent by you to us by way of contact request, remain with us until you request us to delete it, revoke your consent to storage or the purpose for data storage ceases to apply (e.g. after completion of your request). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected. We shall not share your information without your consent.

Use of personal data for advertising and marketing purposes / Customer surveys

Your personal data will be used for advertising and/or marketing purposes and for carrying out customer satisfaction surveys only if you have consented thereto, or if there is some other legal basis that allows advertising and/or marketing even without your consent. Article 6 (1), letter a GDPR forms the legal basis for advertising and/or marketing on the basis of express consent; the statements relating to consent under Section IV apply accordingly. Article 7 (3) UWG [Act Against Unfair Competition] forms the legal basis for advertising and/or marketing via email for the purpose of direct advertising for our own similar goods or services; the prerequisite for this is that (i) we must have received your email address in connection with the sale of a product or service, (ii) you have not opted out of use of your email address for the purpose of direct advertising and (iii) we clearly and explicitly pointed out to you when obtaining your email address, and do so every time we use your email address, that you can at any time opt out of such use of your email address (see subsection XI.6 relating to the right to opt out). The legal basis for customer surveys is the meaning of Art. 6 (1) lit. f GDPR.

V. Data Analysis

When you access our APP, your behaviour may be statistically analysed using certain analysis tools and analysed for promotional or market research purposes or to improve our offerings. When using such tools, we ensure compliance with Statutory Data Protection Provisions. When using external service providers (processors), we ensure through appropriate contracts with the service providers that the data processing complies with German and European data protection standards.

Status: June, 2020


Frequently asked questions

Rent a bikePrices & PaymentsParking / Returning the bikeTroubleshooting

8 good reasons to choose MietOn:

  1. Independent: With MietOn Bike Sharing you are independent of the opening hours of a traditional bike rental.
  2. Inexpensive: You can rent a bike by the hour and only pay for the time you use it.
  3. Availability: Thanks to the many stations in the region, the bikes are always close by and available.
  4. Save time: With MietOn Bike Sharing, there are no waiting times for renting or returning bikes - just rent and ride!
  5. Convenience: Easy online payment makes it quick and convenient to rent a bike. No need to visit a branch or fill in paperwork.
  6. Flexibility: Flexible return at many stations gives you the freedom to return the bike at a location other than where you picked it up.
  7. Convenience: The MietOn Bike Sharing system provides bikes suitable for longer journeys.
  8. Multi-user: Several bikes can be rented with a single smartphone (groups / families).

MietOn - Independent | Flexible | Comfortable

All our MietOn stations are open 24 hours & 7 days a week. The bike rental simply works via smartphone & APP.

Yes, as soon as you have registered successfully (takes only about 2 minutes) you can unlock the lock and start your ride immediately.

You have to download the free MietOn-APP here for Android or here for iOS.

Process (takes only about 2 min):
1. download the APP to your smartphone
2. accept the terms of use
3. enter your user data (like address and email address)
4. an email will be sent to your specified email address for authentication. Confirm the link in the email.

Alternatively, you can also register in advance via this web form.

As a registered tenant/user you can rent and return bicycles at all MietOn-Stations.

Please note that you must provide a unique phone number or e-mail address. You cannot register two accounts with the same phone number and/or email address. After completing the registration process you will receive a confirmation email. You will then receive a confirmation email to activate your account.

As a registered tenant/user you can rent and return bicycles at all MietOn-Stations. There are 2 ways to rent bikes.

A = Rental via QR code scan -> if you are at a MietOn station.
B = Rental via location selection -> if you are not at a MietOn station or cannot scan the QR code:

A. Rental via QR Code Scan -> If you are at a MietOn-Station (after successful registration):
1. activate GPS & Bluetooth on your smartphone (needed to find your location and open the lock).
2. select an appropriate bike at a MietOn station and scan the QR code (located on the front of the bike or on the bike frame). Alternatively, you can select the corresponding bike number in the MietOn app.
3. now choose the rental period (overview prices & payments)
4. select the payment method
5. unlock the bike lock by pressing the button "open lock".

Enjoy your ride!

B. Rental via location selection -> If you are not at a MietOn station or cannot scan the QR code (after successful registration).
1. select the location by clicking on "Locations".
2. choose a bike type
3. choose the rental period (overview prices & payments)
4. select the payment method -> after successful payment, the screen shows the current rental via "Active rental". Click on the rental to get to the selection list of available bikes.
5. select an available bike by clicking on a bike number

Repeat steps 1-5 to rent another bike.

6. open the bike lock (activate GPS & Bluetooth) when you are at the station.

Have a good ride!

Yes, to register via APP and open the lock, a Bluetooth compatible smartphone is required.

You will find our MietOn-Stations for bike rental as well as for returning bikes on this page - or also in the APP via a blue-green icon and a round radius:

Yes! With 1 account (1 smartphone) you can rent up to 6 bikes. Repeat the same steps for each additional rental.

If you want to use MietOn as a group of more than 6 bikes, please contact info [at] mieton.de or use our contact form and send us your request - give the location, date and time and the number of bikes you would like to rent.

Almost. A reservation we call a "pre-booking". You can rent bicycles even if you are not at the rental station. So you can rent a bike earlier but ride it later. Please note that with a pre-booking you are already renting the bike (a pure reservation over a longer period is not possible).

Process (after successful registration):
1. go to "locations" in the APP
2. choose the location where you want to rent the bike (and pick it up later)
3. choose the rental period (overview prices & payments) and pay online
4. select a bike in the MietOn-APP by selecting a bike number

The selected bike is now yours and cannot be used by anyone else. Go to the bike location within your chosen rental period.
Follow steps 1-5 to rent another bike.

5. when you arrive at the location make sure that your GPS and Bluetooth are activated. The MietOn-APP will now automatically connect to the selected bike/lock.
6. unlock the bike lock by pressing the button "open lock"

Enjoy your ride!

No, in order to save your battery, you can deactivate the GPS and Bluetooth use while riding. Only when you want to use the bike lock (pause or finish the rental) do you have to switch the GPS and Bluetooth back on. The MietOn-APP will then notify you.

Wearing a helmet or safety vest is not compulsory in Germany. However, we recommend wearing a bicycle helmet to avoid serious head injuries in case of a accident. A safety vest is also recommended in city traffic, especially in the dark season.

Yes. When you take a break, always lock the bike with the lock on the bike! Use the button "close lock" in the MietOn-APP.

The rental bike can only be returned at the designated rental stations within a radius of 20 m. You can recognize the MietOn-Station in some cases by a bicycle stand with the blue-green MietOn logo or you can also see all stations marked in the APP via a blue-green icon and a round radius:

Importand!: The return is to be completed via the button "End your booking" in the MietOn-APP.

Read the terms of use before starting the registration/use of a rental bike. To use bicycles, you must accept the terms of use by clicking on "I agree" during registration.

We offer 7 fee options:

1. renting a bike for 1-hour (up to 60 consecutive minutes): 2,50 €
(If the time limit is exceeded, the fee will always be extended by one hour at €2.50 per hour)

2. renting a bike for 3-hours (up to 3 consecutive hours): 6 €
(If the time limit is exceeded, the fee will always be extended by one hour at €2.50 per hour)

3. renting a bike for 5-hours (up to 5 consecutive hours): 9 €
(If the time limit is exceeded, the fee will always be extended by one hour at €2.50 per hour)

4. renting a bike for a whole day (up to consecutive 24 hours): 12 €
(If the time limit is exceeded, the fee will always be extended by one hour at €2.50 per hour)

5. renting a bike for 2 days (up to consecutive 48 hours): 19 €
(If the time limit is exceeded, the fee will always be extended by one hour at €2.50 per hour)

6. renting a bike for 3 days (up to consecutive 72 hours): 29 €
(If the time limit is exceeded, the fee will always be extended by one hour at €2.50 per hour)

7. renting a bike for 1 week (up to consecutive 7 days): 39 €
(If the time limit is exceeded, the fee will always be extended by one hour at €2.50 per hour)

You can pay by PayPal or credit card (Visa, Mastercard, Amex, Barclaycard, Diners Club etc.). If you want to use PayPal as payment method, a PayPal account is required. If you want to pay by credit card or debit card, two-factor authentication is mandatory for example by entering a password or fingerprint.

After you have selected a tariff and before you switch to payment, you have the option to redeem a voucher code. Confirm the voucher code by clicking on the tick.

If you have exceeded your rental time, your rental will be extended by one hour at €2.50 per hour.

Yes. When you take a break, always lock the bike with the lock on the bike! Use the button "close lock" in the MietOn-APP.

The rental bike can only be returned at the designated rental stations within a radius of 20 m. You can recognize the MietOn-Station in some cases by a bicycle stand with the blue-green MietOn logo or you can also see all stations marked in the APP via a blue-green icon and a round radius:

Importand!: The return is to be completed via the button "End your booking" in the MietOn-APP.

Some bicycle stands have chains or cables to secure the bicycle, which must be plugged in before locking the lock:

After the lock has been closed (with the chain plugged in), the return is to be completed via the button "End your booking" in the MietOn-APP.

You will find our MietOn-Stations for bike rental as well as for returning bikes on this page - or also in the APP via a blue-green icon and a round radius:

The rented bike can only be returned at the designated rental stations within a radius of 20 m. Try to park and lock the bicycle as safely as possible with the lock on the bicycle. If necessary, give us information about the parking location via APP when returning the bike.

The return is to be completed via the button "End your booking" in the MietOn-APP!

According to our terms of use, you are obliged to return the bicycle in the proper manner.

If a bicycle is not returned at the marked stations (within a radius of 20 m), the bicycle cannot be locked and the rental cannot be completed. You will continue to be charged for all fees incurred (tariff excess). If the bicycle is stolen because it is not locked, we will also charge you for this.

The rented bicycle can only be returned at the designated MietOn-Stations within a radius of 20 m. The return is to be completed via the button "End of booking" in the MietOn-APP.

If you have successfully completed the payment and cannot connect to the lock, first make sure that your GPS & Bluetooth is activated and wait a while until the APP has been connected to the lock. If you still can't connect, in most cases it will help to close and restart the MietOn-APP completely.

If you notice any damage or defect on the bike during the rental process, the bike must be parked at the nearest MietOn-Station (if possible) and the defect must be reported to us via MietOn-APP (in the section "End Rent") or by phone 0351 82874090. After checking the reason for the damage, the rental fee will be refunded to you.

If the bicycle is stolen during the rental period, you must immediately report it to the relevant police department and also inform us of the theft by calling 0351 82874090.

An unintentionally caused damage to the bicycle can always happen. If this is the case, the bicycle must be parked at the nearest MietOn-Station (if possible) and the damage must be reported to us via MietOn-APP (in the section "End Rent").
Alternatively also possible by phone call 0351 82874090.

If your state of health after an accident requires urgent medical attention call 112.

You must also immediately notify us by calling 0351 82874090 (if possible). The bicycle should be secured until the arrival of a MietOn employee.

Contact us by email info [at] mieton.de or via contact form. Send us information about you (name & contact information) and about the rental (time & location) as well as the information about the wrong debit. We will get in touch with you.

We offer 7 fee options:

1. renting a bike for 1-hour (up to 60 consecutive minutes): 2,50 €
(If the time limit is exceeded, the fee will always be extended by one hour at €2.50 per hour)

2. renting a bike for 3-hours (up to 3 consecutive hours): 6 €
(If the time limit is exceeded, the fee will always be extended by one hour at €2.50 per hour)

3. renting a bike for 5-hours (up to 6 consecutive hours): 9 €
(If the time limit is exceeded, the fee will always be extended by one hour at €2.50 per hour)

4. renting a bike for a whole day (up to consecutive 24 hours): 15 €
(If the time limit is exceeded, the fee will always be extended by one hour at €2.50 per hour)

5. renting a bike for 2 days (up to consecutive 48 hours): 22 €
(If the time limit is exceeded, the fee will always be extended by one hour at €2.50 per hour)

6. renting a bike for 3 days (up to consecutive 72 hours): 30 €
(If the time limit is exceeded, the fee will always be extended by one hour at €2.50 per hour)

7. renting a bike for 1 week (up to consecutive 7 days): 49 €
(If the time limit is exceeded, the fee will always be extended by one hour at €2.50 per hour)

Example "best price option":
If the bike is used for 1 hour, €2.50 will be charged. If the time limit is exceeded, the rental is always extended by an additional hour at €2.50 per hour. The system always calculates and compares the "best price option" based on the tariffs and finally charges the customer the lower price.
Example:
If the bike is used for up to 2 hours, €5 will be charged.
If the bike is used for up to 3 hours, €6 will be charged (best price option = tariff with 3 hours at €6).