Discover Dresden by bike!?
It's worth it!
Friedrich-Wieck-Straße 30
01326 Dresden
Nachfolgend erhältst du einige Tourvorschläge, welche du entspannt mit unseren MietOn-Rädern erfahren kannst:
Can I use the bike immediately?
Yes, as soon as you have registered successfully (takes only about 2 minutes) you can unlock the lock and start your ride immediately.
How do I register?
You have to download the free MietOn-APP here for Android or here for iOS.
Process (takes only about 2 min):
1. download the APP to your smartphone
2. accept the terms of use
3. enter your user data (like address and email address)
4. an email will be sent to your specified email address for authentication. Confirm the link in the email.
As a registered tenant/user you can rent and return bicycles at all MietOn-Stations.
Please note that you must provide a unique phone number or e-mail address. You cannot register two accounts with the same phone number and/or email address. After completing the registration process you will receive a confirmation email. You will then receive a confirmation email to activate your account.
How do I rent a bike?
As a registered tenant/user you can rent and return bicycles at all MietOn-Stations.
Process (after successful registration):
1. activate GPS & Bluetooth on your Smartphone (needed to find your location and open the lock)
2. select an appropriate bike at a MietOn-Station and scan the QR code (located on the front of the bike or on the bike frame) alternatively you can select the appropriate bike number in the MietOn-APP
3. now choose the rental period (overview prices & payments)
4. unlock the bicycle lock by pressing the "Book now" button
Enjoy your ride!
Do I need a Smartphone?
Yes, to register via APP and open the lock, a Bluetooth compatible smartphone is required.
Where are the MietOn stations located?
You will find our MietOn-Stations for bike rental as well as for returning bikes on this page - select your location there.
Can I unlock more than one bike with one phone?
Yes! With 1 account (1 smartphone) you can rent up to 4 bikes.
If you want to use MietOn as a group of more than 4 bikes, please contact info [at] mieton.de or use our contact form and send us your request - give the location, date and time and the number of bikes you would like to rent.
Can I make a reservation?
A direct reservation is not possible. However, you can rent bicycles even if you are not at the rental station. So you can rent a bike earlier but ride it later.
Process (after successful registration):
1. go to "locations" in the APP
2. choose the location where you want to rent the bike (and pick it up later)
3. choose the rental period (overview prices & payments) and pay online
4. select a bike in the MietOn-APP by selecting a bike number
The selected bike is now yours and cannot be used by anyone else. Go to the bike location within your chosen rental period.
5. when you arrive at the location make sure that your GPS and Bluetooth are activated. The MietOn-APP will now automatically connect to the selected bike/lock.
6. unlock the bike lock by pressing the button "open lock"
Enjoy your ride!
Do I have to wear a helmet or a safety vest?
Wearing a helmet or safety vest is not compulsory in Germany. However, we recommend wearing a bicycle helmet to avoid serious head injuries in case of a accident. A safety vest is also recommended in city traffic, especially in the dark season.
Can I also pause my trip in between?
Yes. When you take a break, always lock the bike with the lock on the bike! Use the button "Lock" in the MietOn-APP.
How does the return of the bicycle work?
The rental bike can only be returned at the designated rental stations within a radius of 30 m. You can recognize the MietOn-Station by a bicycle with the blue-green MietOn logo and large bicycle advertising on the frame. Example:
The return is to be completed via the button "End use" in the MietOn-APP.
Terms of use
Read the terms of use before starting the registration/use of a rental bike. To use bicycles, you must accept the terms of use by clicking on "I agree" during registration.
How much does bicycle rental cost?
We offer 4 fee options:
1. booking a bike for a half day (up to 5 consecutive hours): 6 €
(the fee will always be extended by another 5 hours at 6 € each if the time limit is exceeded. Example:
- If the bicycle is used up to 10 hours, 12 € will be charged
- If the bicycle is used up to 15 hours, 18 € will be charged
etc.)
2. booking a bike for a whole day (up to consecutive 24 hours): 10 €
(the fee will be extended by one additional day at 10 € each if the time limit is exceeded. Example:
- If the bicycle is used up to 2 days, 20 € will be charged
- If the bicycle is used up to 3 days, 30 € will be charged
etc.)
3. booking a bike for 2 days (up to consecutive 48 hours): 19 €
(the fee will be extended by 2 additional days at 19 € each if the time limit is exceeded. Example:
- If the bicycle is used up to 4 days, 38 € will be charged
- If the bicycle is used up to 6 days, 57 € will be charged
etc.)
4. booking a bike for 3 days (up to consecutive 72 hours): 27 €
(the fee will be extended by 3 additional days at 27 € each if the time limit is exceeded. Example:
- If the bicycle is used up to 6 days, 54 € will be charged
- If the bicycle is used up to 9 days, 81 € will be charged
etc.)
Which payment methods are accepted?
You can pay by PayPal or credit card (Visa, Mastercard, Amex, Barclaycard, Diners Club etc.). If you want to use PayPal as payment method, a PayPal account is required.
What if I exceed the booked fare?
You will receive an information about the upcoming return 30 minutes before your booked fare expires. If you have exceeded your booked fare, your booking will be extended as follows:
If you book a bike for half a day (up to 5 consecutive hours for 6 €), the fee will be extended by another 5 hours at 6 € each if you exceed the time limit. Example:
- If the bike is used for up to 10 hours, 12 € will be charged
- If the bicycle is used up to 15 hours, 18 € will be charged
and so on
If you book a bike for a whole day (up to consecutive 24 hours for 10 €) the fee is extended by one additional day at 10 € each. Example:
- If the bicycle is used up to 2 days, 20 € will be charged
- If the bicycle is used up to 3 days, 30 € will be charged
and so on
If you book a bike for 2 days (up to consecutive 48 hours for 19 €) the fee will be extended by 2 additional days at 19 € each. Example:
- If the bicycle is used up to 4 days, 38 € will be charged
- If the bicycle is used up to 6 days, 57 € will be charged
and so on
If you book a bike for 3 days (up to consecutive 72 hours for 27 €) the fee will be extended by 3 additional days at 27 € each. Example:
- If the bicycle is used up to 6 days, 54 € will be charged
- If the bicycle is used up to 9 days, 81 € will be charged
and so on
The additional amount will be charged to your deposited payment method.
How can I pause my ride?
When you take a break always lock the bike with the lock on the bike! Use the button "Lock" in the MietOn-APP.
How does the return of the bicycle work?
The rental bike can only be returned at the designated rental stations within a radius of 30 m. You can recognize the MietOn-Station by a bicycle with the blue-green MietOn logo and large bicycle advertising on the frame. Example:
The return is to be completed via the button "End use" in the MietOn-APP.
Where are the MietOn stations located?
You will find our MietOn-Stations for bike rental as well as for returning bikes on this page - select your location there.
Where do I lock the bike when all options are occupied?
The rented bike can only be returned at the designated rental stations within a radius of 30 m. Try to park and lock the bicycle as safely as possible with the lock on the bicycle. If necessary, give us information about the parking location via APP when returning the bike.
The return is to be completed via the button "End use" in the MietOn-APP!
What are the consequences of an incorrect return of the bicycle?
According to our terms of use, you are obliged to return the bicycle in the proper manner.
If a bicycle is not returned at the marked stations (within a radius of 30 m), the bicycle cannot be locked and the rental cannot be completed. You will continue to be charged for all fees incurred (tariff excess). If the bicycle is stolen because it is not locked, we will also charge you for this.
How do I know that the return has been made correctly?
The rented bicycle can only be returned at the designated MietOn-Stations within a radius of 30 m. The return is to be completed via the button "End use" in the MietOn-APP.
I can’t connect to the lock after payment. What can I do?
If you have successfully completed the payment and cannot connect to the lock, first make sure that your GPS & Bluetooth is activated and wait a while until the APP has been connected to the lock. If you still can't connect, in most cases it will help to close and restart the MietOn-APP completely.
I have a problem with the function of the bike or have noticed a defect - what can I do?
If you notice any damage or defect on the bike during the rental process, the bike must be parked at the nearest MietOn-Station (if possible) and the defect must be reported to us via MietOn-APP (in the section "End Rent") or by phone 0351 79699037. After checking the reason for the damage, the rental fee will be refunded to you.
What should I do if a rental bike is stolen?
If the bicycle is stolen during the rental period, you must immediately report it to the relevant police department and also inform us of the theft by calling 0351 79699037.
What happens if I damage a bicycle?
An unintentionally caused damage to the bicycle can always happen. If this is the case, the bicycle must be parked at the nearest MietOn-Station (if possible) and the damage must be reported to us via MietOn-APP (in the section "End Rent").
Alternatively also possible by phone call 0351 79699037.
What should I do if I have an accident during the rental?
If your state of health after an accident requires urgent medical attention call 112.
You must also immediately notify us by calling 0351 79699037 (if possible). The bicycle should be secured until the arrival of a MietOn employee.
What can I do if my account has been charged with an incorrect debit?
Contact us by email info [at] mieton.de or via contact form. Send us information about you (name & contact information) and about the rental (time & location) as well as the information about the wrong debit. We will get in touch with you.
